This was my 1st visit for service and it was great! Timely, professional & easy! Service dept made a full video inspection, letting me see what they were reviewing. A few minor recommendations were made & I approved. The MOST helpful was Shelly, the shuttle, who made it possible to get on with my day instead of having to sit & wait onsite. HUGE plus for customer service!

After getting the run around from multiple dealerships, I was amazed at how great Melvin Roberts was to work with. He was able to get me exactly what we wanted and great pricing. I wouldn't hesitate to come back to Heyward Allen Toyota.

First class customer service. I didn't even have an appointment but they took my vehicle in for service right away. I was out and gone in less than one hour. Nice people!

I just purchased a 2026 RAV4 Limited and I can’t say enough wonderful things about this vehicle. I specifically was drawn to Toyota because I’m a former satisfied Toyota owner and because of the reputation that Toyota has for quality and reliability. Several years ago I had occasion to use the Heyward Allen service department and found them to be exceptional and it was instrumental in my deciding to purchase a new RAV4. Family members of mine recently purchased a Toyota from Heyward Allen and informed me that their sales person was Shad Kates. I previously bought a vehicle through him at Honda and was pleased to know that he was now at Heyward Allen because I found the buying experience through him seamless and enjoyable.The combination of exceptional Toyota vehicle and exceptional Heyward Allen dealership and service department and exceptional Heyward Allen sales person is a winning combination! I look forward to driving my Toyota for many years to come!

Excellent, thorough service and the shuttle makes it much Ch more convenient.

I give them 5 stars for work done, efficiency, knowledge, professionalism, environment, ability to get repairs done in a timely manner, and service from the awesome Service Advisor, Jacob. I give one star for having to get in line with my car, then being in line where I understood I was supposed to be and ignored. Then treated like a naughty stupid child for being in the wrong place. Instead of going ahead and checking me in, this employee made me back up, turn around and go get in line where I should have been in the first place ... and later, the same snippy behavior. No, you can't check out, you can't pay until we ... blah blah. There's a difference between asking a customer to cooperate with rules and acting like they're willfully ignorant for not knowing the rules. Two out of four employees I dealt with treated me like I was a terrible imposition and definitely an intrusion on their day. The other two were sweet but the one sent me to the wrong place to line up!!!

Had oil change took almost two hours.

Chandler was great didn't pressure to buy a car and gave me a few ideas had a great experience

Sales member Eloy Castillo was our salesman, very personable, outgoing and took the time to show us several different vehicles before deciding on a new 2026 Highlander. Both Eloy and sales manager Andrew Haggland worked with us to get a fair price on the vehicle without pressure which was greatly appreciated.

Very thorough explanation; easy, pleasant buying experience. I am completely satisfied and happy with SL Mitchell and Jeff Tallent.